OTHER COMMON QUESTIONS

Shipping

• Updated Shipping Status for 2021
• Where do you ship from and how long will it take to get to me?
• Australia, Canada, New Zealand, Russia, Scandinavia, UK
• Do you ship internationally?
• Do you offer expedited shipping or overnight shipping options?

Warranty / Exchanges / Return

• Return Policy and Exchanges
• Can I trade in my old gear for new gear?
• I bought my product from MoreBeer.com or Keg Outlet - Will Ss Brewing give me warranty support?
• Do you provide customer support on the phone?

Out of Stock / Pre-Orders

• How do pre-orders work?
• The item I want is showing "Sold Out" - now what?

Discounts and Financing

• Do you offer military discounts?
• Gift Card FAQ
• Ways To Pay for Larger Transactions
• Can I finance my homebrew gear purchase?
• I want to sell your products in my store and buy wholesale from you.

Other / Misc

• Stainless Certification
• Stainless Steel Certification
• Can I customize or substitute gear, such as choosing which valves or lid I want?
• I think my credit card was charged, but I never got an order confirmation. What is going on ?
• Can I get your tank CAD drawings, renderings, or line arts for my home build or class project?