Ss Brewtech is doing everything we can to get you the gear you need. Due to recent world events, we have noticed recent changes and service interruptions to all major shipping carriers. Please keep in mind the following information.
- We are unable to change or add products to an already placed webstore order.
- Please send over any order cancellations as soon as possible to avoid returns/restocking fees.
- We are unable to send any orders via expedited or overnight shipping.
- We are unable to re-route or change shipping addresses on already shipped orders.
- Typical order processing times on webstore orders is 1-3 business days. (Not accounting for ship times or additional shipping delays.)
- Ss Brewtech does not have access to additional tracking information beyond what is provided via the tracking number.
- Please wait 7 shipping days after the estimated delivery date before reaching out to Ss Brewtech about delayed and/or lost packages.
- Ss Brewtech is not part of USPS (United States Postal Service) or UPS (United Parcel Service) and cannot control their service or handling of Ss Brewtech orders.
- Due to the pandemic, all major shipping carriers no longer offer signature deliveries.
- Please reach out to Ssupport immediately (with photos) for any orders damaged during shipping.
- All major shipping carriers have service interruptions, delays, and lost packages.
- All major shipping carriers have seen inaccuracies in tracking data (like the examples below.)
- We are not currently shipping ANY FedEx deliveries
USPS Statement - No, it is still the USPS policy to maintain current delivery schedules nationwide. However, due to COVID-19 and employee availability, there may be temporary delays to some mail delivery.
UPS Statement - Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destinations.